Privacy policy

At ShelBy Furniture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

Information We Collect

When you use our website or make a purchase, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment information

  • Order history

  • IP address and browsing activity

This information is collected to process orders, improve customer experience, and provide our services efficiently.

How We Use Your Information

ShelBy Furniture may use your information to:

  • Process and deliver your orders

  • Contact you regarding your purchase or delivery

  • Provide customer support

  • Improve our website, products, and services

  • Send updates, promotions, or marketing emails (only if consent is provided)

  • Prevent fraudulent activity and maintain website security

Payment Security

All payments made through our website are processed securely using trusted payment providers. We do not store or have direct access to your full payment card details.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties.

Your information may only be shared with trusted service providers involved in:

  • Payment processing

  • Order delivery

  • Website hosting and maintenance

  • Marketing and customer communication services

These third parties are required to keep your information secure and confidential.

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve browsing experience, analyse website traffic, and personalise content.

By using our website, you agree to the use of cookies unless disabled through your browser settings.

Data Protection & Security

We take appropriate security measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

While we strive to use commercially acceptable methods to protect your data, no online transmission can be guaranteed as completely secure.

Your Rights

Customers have the right to:

  • Request access to personal information we hold

  • Request correction of inaccurate information

  • Request deletion of personal data where applicable

  • Opt out of marketing communications at any time

To exercise these rights, please contact our support team.

Third-Party Links

Our website may contain links to external websites. ShelBy Furniture is not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

ShelBy Furniture reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact ShelBy Furniture through our website or customer support channels.

By using our website and services, you agree to the terms outlined in this Privacy Policy.