Terms & Condition

Made-to-Order & Bespoke Products

At ShelBy Furniture, every bed and furniture piece is made to order and crafted according to the customer’s selected specifications. As all products are bespoke, we do not keep ready-made stock.

Before placing an order, customers are strongly advised to carefully review and confirm all measurements, colours, designs, and specifications. Once an order is confirmed, production begins based on the selected requirements provided by the customer.

We take pride in delivering high-quality, handcrafted furniture tailored specifically to each individual order.

Refund Policy

ShelBy Furniture operates a strict no-refund policy for all made-to-order and bespoke products.

If you wish to cancel your order, you must notify us within 24 hours of placing the order.

Once production has started or the item has been manufactured, refunds or cancellations cannot be accepted, as the product is custom-made specifically for the customer.

After delivery, refunds will not be issued if a customer changes their mind or no longer wishes to keep the product.

Please ensure all order details are correct before completing your purchase.

Delivery, Inspection & Damage Policy

Customers must carefully inspect all items upon delivery.

Any damage, defect, or issue must be reported immediately, preferably while the delivery driver is still present.

ShelBy Furniture cannot be held responsible for damages reported after delivery has been completed successfully.

Any damage caused after delivery is not the responsibility of the company.

Faulty Products & Warranty

All beds and furniture come with a 12-month manufacturing warranty.

If you believe your item has a manufacturing fault, you must notify ShelBy Furniture within 28 days of delivery.

After this period, we may not be responsible for reported faults.

If issues such as structural defects or unusual noises occur, customers should contact us as soon as possible for inspection.

Our team will assess the issue, and if confirmed as a manufacturing fault, the affected item or part will be repaired or replaced free of charge.

If the issue is caused by misuse, accidental damage, or improper handling, replacement or repair costs will be the customer’s responsibility.

High Headboards – Important Notice

Headboards Over 54 Inches

Customers ordering headboards taller than 54 inches must ensure there is sufficient access space within the property before placing an order.

Please check:

  • Staircase access

  • Landing space

  • Door frames

  • Ceiling height and hallway space

Large headboards may not fit through narrow spaces or low ceilings. As these items are bespoke and made specifically to order, we do not offer refunds, exchanges, or returns for access-related issues.

Split Headboard Option

A split headboard option is available for customers concerned about property access restrictions.

If a customer orders a one-piece headboard that cannot fit into the property during delivery, the order will remain non-refundable.

In such cases, the headboard may need to be remade as a split design or adjusted to a smaller height, and additional remake charges will apply.

Pricing & Quality Assurance

At ShelBy Furniture, we are committed to offering premium-quality furniture at competitive prices. Every product is handcrafted with attention to detail, ensuring exceptional quality, durability, and customer satisfaction.

By placing an order with ShelBy Furniture, you confirm that you have read, understood, and agreed to all terms and conditions stated above.